Conference
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Hotel Staff's Refusal Discourse in Customer Service Situations: From the Viewpoint of Semantic Formulas
Chiga Hayashi
The Japanese Language Associationf of Korea
20230923
20230923
20230923
Not exist
Japanese
Korea, Republic of
International conferences
International Collabolation
Verbal presentations (general)
The Japanese Language Association of Korea
South Korea
Url
Not Downloadable
In this study, I examined the semantic formula of "refusal discourse" in response to customer requests based on the discourse of Japan hotel staff in customer service situations. As a result, it was found that there was a common order of refusal behavior of "apology, excuse, alternative" from ten sets of refusal statements.
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