Conference
|
|
Basic information
|
| Name | Hayashi Chiga |
| Belonging department | |
| Occupation name | |
| researchmap researcher code | |
| researchmap agency |
 |
Hotel Staff's Refusal Discourse in Customer Service Situations: From the Viewpoint of Semantic Formulas
|
Chiga Hayashi
|
The Japanese Language Associationf of Korea
|
2023/09/23
|
2023/09/23
|
2023/09/23
|
Not exist
|
Japanese
|
Korea, Republic of
|
International conferences
|
International Collabolation
|
Verbal presentations (general)
|
The Japanese Language Association of Korea
|
South Korea
|
Url
|
Not Downloadable
|
In this study, I examined the semantic formula of "refusal discourse" in response to customer requests based on the discourse of Japan hotel staff in customer service situations. As a result, it was found that there was a common order of refusal behavior of "apology, excuse, alternative" from ten sets of refusal statements. |
Other